Global Business Professor’s latest audio interview, “Intercultural Business Skills in India,” features Dr. Rashmi Kapse, a senior intercultural consultant at Berlitz.
In the 10-minute audio interview, Kapse discusses and answers these questions:
- What are the key aspects that one should focus on while doing business with India?
- How important is a relationship for building trust?
- What are some topics for conversations that can lead to building a relationship?
- What would you say is the style of communication in India? How is it perceived by the foreigners working in India?
- What strategies would you suggest to effectively communicate with a company’s Indian counterparts?
- What would you say is the decision-making process in India?
Kapse coaches senior executives and managers for success in both international assignments and in managing intercultural, global teams. She has facilitated both face-to-face and virtual programs for clients in the pharmaceutical, manufacturing, information technology and financial industries. As a country specialist for India and the U.S., she provides personal and business anecdotes. She also has helped several organizations with an India entity manage to work and negotiate with Indian colleagues and clients, as well as working with Indian organizations establishing themselves in the U.S. Along with the group training for global teams and mobility training for adults, she also works with youth programs.
Dr. Kapse has more than 22 years of experience working in India and the U.S. After earning her PhD in India and spending two years in the U.K. doing research, she moved to the U.S. in 1998.
She has led information technology firms in sales, training and resource management. She was recruited for employee relations, which resulted in higher retention within the company. As she managed a team of on-site and off-shore colleagues, she further developed an interest in cross-cultural training.
For five years, Dr. Kapse lived in India to work as a cross-cultural trainer. During this time, she trained local expats on Indian business culture, and also trained Indian nationals on working with the U.S. She worked particularly with Japanese expats in India and with Indian expats leaving for/working in Japan and U.S. During her seminars/lectures, she has created modules which focuses on soft skills, confidence building and communication. For the international schools in India, she developed workshops for teacher training programs on “integrated approach to help children learn” that focuses on multiple intelligences and its interpretation. At Lee Hecht Harrison, Dr. Kapse worked as a consultant and senior trainer of behavioral and stress management trainings. Dr. Kapse’s core strength has been in helping global virtual teams improve productivity by avoiding misunderstandings through effective cross-cultural communication. She is currently based in Princeton, New Jersey.
Click here to listen to the audio interview.